Putting in a ticket
-Check the solutions section on Freshdesk to see if you can solve your issue.
-Put your issue in the subject line.
-When putting in tickets for repairs please use the correct names for parts and machines.
-Include as many details as possible
-Include any troubleshooting that has been done.
-Include photos or video.
-Keep tickets for different departments separate. IE repairs, marketing, vendor issues
- If it is an emergency, call (616) 323-2790.
-Remember to keep an eye on your tickets for updates and to answer any questions.
-Tickets that do not include essential details, and do not get a response to inquiries, will be closed after 72 hours.