See attached document for headset issues.
DRIVE THRU SUPPORT
Please post in the office
1) If all of your headsets go down, if you are having detection issues or timer problems, call CSI’s Tech Hotline at 877- 266-1785. This will allow you to troubleshoot with a technician, at no charge. If the CSI technician cannot resolve your issues over the phone, a CSI tech will be dispatched to your location.
2) If just one of your headsets are not working, call CSI’s Tech Hotline at 877-266-1785 for a UPS shipping label. You will need to ship the headset to CSI for repair. CSI TOLL FREE TECH HOTLINE 877-266-1785